- Reservations: Reservations are carefully reviewed, and a confirmation email will only be sent once it is confirmed that the driver meets the rental requirements and a vehicle is available.
- Rental Duration: The minimum rental period is two days. For an extension beyond the agreed period, the renter must inform the company so that the extension can be recorded in the rental agreement and the additional charge calculated. C.A.T. Cars reserves the right to refuse the extension. In case of late return of the vehicle beyond the agreed period, an additional fee will be applied.
- Vehicle Pick-up and Drop-off Outside Business Hours: Upon request, the rental vehicle can also be picked up outside our regular business hours (20:00 – 08:00). An additional fee of 15 € per pickup and/or drop-off will apply for this service.
- Kilometers: Our prices include unlimited kilometers.
- Fuel Policy: The renter is required to return the vehicle with the same fuel level as when it was initially provided. If the vehicle is returned with less fuel, the cost for the missing fuel will be charged. However, no refund will be issued if the vehicle is returned with more fuel.
- Deposit for Fuel, Cleaning, and Vehicle Condition: A deposit of €80 covers fuel and cleaning. It will be retained in full if the vehicle is returned in poor condition, the fuel level is not as it was at handover, the interior is not clean and stain-free, or if smoking has occurred inside the vehicle.
- Driver's Age: The minimum age of the driver must be 23 years and must not exceed 70 years.
- Additional Driver: If an additional driver is required, the fee is 15 € per reservation for each additional driver. The additional driver must accept the same terms as the primary driver.
- Driver's License: The driver’s license must have been issued at least 3 years prior to the rental. Licenses from EU countries, the United Kingdom, Russia, and other European countries are accepted. Licenses from other countries require an International Driving Permit along with the national license.
- Payment Methods: Paypal and bank transfer.
- VAT and Taxes: All our prices are final and include VAT and all necessary taxes.
- Fines - Penalties - Administrative Sanctions: Fines and administrative sanctions incurred due to violations of traffic regulations during the rental period are solely the responsibility of the renter.
- Cancellations: Cancellations made up to one week before the scheduled rental date are free of charge. For cancellations made after this period, 50% of the final rental amount will be refunded.
- Renting Outside the Country: Driving our vehicle´s outside of Greece or transporting them by ferry or other means for travel between islands or countries is not permitted.
- Child Seats: There is no charge for renting child seats.
- Pets: Pets are allowed in the vehicle, provided they are transported in special containers or using specific covers. If these conditions are not met, a fee for the deep cleaning of the vehicle's interior will be charged.
- Vehicle Cleaning: The vehicle is handed over clean both inside and out. Upon return, the exterior must be in a condition that allows for an inspection for any potential damage. If significant stains have been caused in the interior by the renter that cannot be removed with simple cleaning, a fee for the deep cleaning of the interior will be charged.
- No Smoking in the Vehicle: Smoking inside the vehicle is strictly prohibited. Violation may result in high additional cleaning fees.
- 24/7 Roadside Assistance: All our vehicles are covered by a 24-hour roadside assistance service.
- Accident: In case of an accident, the renter must immediately inform the company and the police. The police will record the accident, and the renter must obtain and provide the police accident report to our company. The renter is obliged to remain at the scene of the accident until the police or the vehicle’s insurance assistance arrives. If the accident is not officially recorded, the renter assumes full responsibility.
- Liability Insurance: It is included in the price and covers damages caused by the renter to third parties.
- Fire Insurance: It is included in the price and covers damages caused by fire.
- Theft Insurance: It is included in the price and covers partial or total theft of the car, unless it was caused by the renter’s negligence (e.g., leaving the keys in the vehicle). The insurance does not cover theft or loss of the renter’s personal belongings.
- Basic Insurance with Deductible (C.D.W.): It is included in the price. In case of damage, the renter’s liability is limited to the predetermined amount. The liability amount is €600 and is refunded upon return of the vehicle.
- Partial Coverage Insurance with Reduced Deductible (C.D.W. ++): It offers greater protection, covering damages to third parties, tires, rims, and windows, while providing a reduced deductible. The liability amount is €300 and is refunded upon return of the vehicle.
- Fully comprehensive insurance (F.D.W.): It covers all damages without any charge. In case of an accident, the company must be informed immediately (and the police as well if another vehicle is involved) for the coverage to be valid.
- Cases Not Covered by Any Insurance:
Damage due to violations of Road Traffic Regulations.
Damage caused by dangerous or reckless driving.
Damage caused while the driver is under the influence of alcohol or drugs.
Damage caused using the vehicle by unreported drivers.
Damage to the interior of the vehicle.
Loss, damage, or theft of the vehicle keys.
Loss or damage to child seats, tools, safety triangles, spare tires, or fuel caps.
Damage to the engine due to incorrect fuel.
Engine damage due to driver's negligence.
Damage caused using the vehicle on unpaved roads or off-road.
Damage that occurs after the vehicle's scheduled return time.
Damage due to intentional acts or negligence of the renter, such as clutch or tire wear, damage to the hood, trunk, or roof caused by persons sitting or standing there.
Damage caused by an accident when the company and the police are not immediately notified.
Damage occurring during criminal activities.